Support FAQ
Discounts and Coupon Codes
Refunds and Returns
Shipping and Delivery
Questions about my vehicle
General questions about your auto parts
Questions about ordering items in bulk
Questions about tow mirrors
Questions about headlights
Questions about kits
Questions about carpets
How do I contact you if I have a question?
For a quick way to get in touch, please fill out our contact form. One of our customer service reps will contact you as soon as possible.
We're always searching for great manufacturers to work with us. If you produce high quality auto parts, we'd love to hear from you. Contact us at procurement@1aauto.com for more information.
Discounts and Coupon Codes
Do you have any discounts or coupon codes?
You can save up to 50% off the list price every day. No need for coupon codes!
Refunds and Returns
All items sold by 1A Auto come with a 60-day satisfaction guarantee. If for any reason you are not satisfied with a product you purchased, you can fill out our return form to arrange a return. After 60 days, a returned item is no longer eligible for a refund.
In order to receive a refund, a returned item must be in new, uninstalled condition. An installed item is not eligible for a refund. If an installed item appears to be defective and is covered by our limited lifetime warranty, it may be eligible for a replacement of the original.
What items are eligible for return?
An item must meet one of the following conditions and be returned within 60 days from the date of purchase to be eligible for a return:
- The item received was incorrect
- The item was unintentionally purchased
- The item is no longer needed
- The item arrived damaged
- The item has a defect(s)
- The item failed during intended use under warranty
- The item does not fit your vehicle
1A Auto is not responsible for any damage, labor, return shipping costs, or any other inconveniences incurred.
How do I return an item? To return an item, fill out our return form.
Warranties
What should I know about returning an item under warranty?
1A Auto offers a limited lifetime warranty on most of the items we sell. Some items, such as brakes and windshield wipers, have limited warranties. Warranties are listed with product information for each item on our website.
All warranties begin on the date of purchase and apply only to the original purchaser. If an item fails during intended use before its warranty expiration, it can be exchanged for a new replacement of the original item. Warranties cover only the cost of the item and do not cover any damage, labor, return shipping costs, or any other inconveniences incurred. An item that has been installed is not eligible to be returned for a refund but may be eligible for a replacement of the original item.
For a new replacement item to be covered under warranty, the failed item it is replacing must be returned to 1A Auto within 60 days of receiving return instructions.
To return an item under warranty, fill out our return form.
Will you cover the cost of return shipping?
In the rare case a product does not fit the vehicle it is listed for, we will cover the cost of return shipping for that product.
We will also cover the cost of return shipping if
- A listing error was on the product page
- The original order was placed by phone
- The part received is incorrect or has defects and has a 1A Auto 60-Day Total Satisfaction Guarantee
- The cause of the fit issue is unknown
We ask that you carefully inspect items prior to install. If there is a problem with the fit of a part, we may ask for your vehicle identification number (VIN) and other information about your vehicle. Your help is very valuable in determining the reason for a fit issue.
1A Auto is not responsible for any installation-related inconvenience.
How long will it take to receive my refund?
Refunds take 3-5 business days to be processed and show in your account after we have received the item back at our fulfillment center.
Shipping and Delivery
To learn more about 1A Auto’s shipping policy, visit our shipping and delivery page.
Do you offer Next Day Air shipping?
Yes! If you need expedited shipping, please select Next Day Air under Delivery Methods at checkout.
You can also select 2nd Day Air to receive your package two business days after the initial order date.
Orders ship the same day (restrictions apply), Monday-Friday, or items will ship the following business day.
How long will it take to get my item?
99% of in-stock orders will ship the same day Monday through Friday (restrictions apply). Once it leaves our fulfillment center, it should take between 3-5 business days to reach you for standard shipping, depending on your location. To track your order, we’ll provide a tracking number in an email. Check the progress of your order here.
We can't ship a package that weighs over eight pounds to a PO box. An item over this weight limit will have to be shipped to a street address.
If you rent a PO box and don’t have an alternative street address we can ship to, many post offices offer a service you can sign up for that will let you to use their street address along with your PO box number as a mailing address. Ask a rep at your local post office to see if they offer a street address service.
Which shipping carrier will deliver my package?
We'll ship through UPS or USPS depending on the size, weight, and dimensions of your package.
If you're shipping to a PO Box, your order will be delivered by USPS.
Questions about my vehicle
What is a VIN and where can I find it?
The VIN, or Vehicle Identification Number, is a unique serial number located on your vehicle. This 17-digit number encodes information like the country of origin, the year it was built, the engine size, and other types of information.
All cars on the road today will have the VIN located on the driver's side dash, visible through the lower windshield outside the vehicle. If this tag is blocked or is not visible, you can also find this number on your vehicle's registration.
What is an RPO code and where can I find it?
Used specifically on GM vehicles, RPO stands for Regular Production Options. The factory uses RPOs to determine which options (like fog lights, heated mirrors, etc.) your vehicle would be equipped with. Since different options can affect how different parts function, we may require this code to verify if a certain part fits your vehicle. You can find these codes on a sheet located either in your glove box, in the center console, on the trunk lid, or under the spare tire cover.
What is an Engine ID and where can I find it?
Most engines will have a metal tab on the outside perimeter of the engine block containing the ID. Some vehicles may have the ID printed on the emissions label under the hood.
What is the production date of my car or truck and where can I find it?
You can usually find the production date on a sticker in the door jamb of the driver's door. If the car has been repainted or the tag has fallen off, your local dealership should be able to provide this info with the help of your VIN.
What is "California emissions?" How do I know if I have it?
Due to stricter emissions requirements in the state of California, most auto manufacturers build cars to specifically meet these regulations.
This is often accomplished through changes in exhaust, emission systems, and engine programming.
While originally intended for use in California, many of these cars are sold in other states around the country. To check if your vehicle is California emissions equipped, there should be a label under the hood with emissions specifications.
How do I know if I have electronic suspension?
If you can view the top of your strut, you will see a connector and wire stemming from the top if you have electronic suspension.
Are you able to diagnose my vehicle’s issue?
We are happy to provide possible suggestions, but we generally recommend taking your vehicle to a reputable repair shop or dealership for a proper and accurate diagnosis.
General questions about your auto parts
Are your auto parts new?
Yes! All of our parts are brand new. They will function and fit just like your original parts did, and maybe even better!
What brand is this part?
If the part has a name brand or is OEM, this will be specified in the listing. Many of the parts we sell are our own 1A Auto brand parts.
Are these universal parts or direct replacements?
Unless otherwise stated, our parts are direct replacements for the parts that came on your vehicle originally. They require no modification to install.
If you are unsure if a part will fit your vehicle, you can verify the fit by entering the year, make, and model on the product listing page.
How do I know if a part is in stock?
The products on our website that specify "In Stock" are currently in stock. Convertible tops, carpets, and upholstery are all custom made to order and take additional time to make and ship.
Do your parts have warranties?
To confirm the warranty of your specific part, please see the “Part” page for warranty specifics or contact our customer service department.
I can’t find the part I’m looking for?
Although we carry thousands of parts, we are not able to carry every part for every vehicle. If you are having difficulty locating a part, please fill out the form on our Contact Us page and one of our reps will be happy to verify if we carry the part you are looking for.
I can’t find an installation video for the part I purchased?
We have thousands of how-to videos. We are always adding new videos on a weekly basis, but may have not gotten to your specific part yet.
Please feel free to contact us and one of our technicians will be happy to provide further assistance.
How do I know if this part fits on the driver's side or passenger's side?
The left side refers to the driver's side, and the right side refers to the passenger's side.
Will this part fit on my vehicle?
All of our products are guaranteed to fit the specific applications listed. You can verify fit by entering the year, make, and model on the product listing page.
What is Proposition 65 and why is it required?
Proposition 65 is a California law enacted in 1986 to inform Californians of and reduce their exposure to chemicals known to cause cancer, birth defects, and other reproductive harm in consumer products.
As a company that sells auto parts to customers in the state of California, we are required to present the warnings before their purchase.
Is a product harmful if it has a Prop 65 warning?
Prop 65 warning does not mean the product is harmful, but is there to inform customers that the product contains chemicals known to cause cancer, or birth defects and other reproductive harm. These products are safe when used as intended.
Questions about ordering items in bulk
Which items can be purchased in bulk?
The following items can be purchased in bulk from 1A Auto:
- Fuel Tanks
- Fuel Tank Kits
- Radiators
- Condensers
- Active Grille Shutters
- Coolant Reservoirs
- Oil Pans
- Exhaust Gas Re-circulation Cooler Kits
- AC Condenser Parts
- Fuel Sending Units
- Fuel Pumps
How do I place a bulk order?
To order items in bulk, place an order with a maximum of 10 of the same item. If you need to purchase more than 10 of the same item, you’ll need to place another order.
Questions about tow mirrors
Can I upgrade my standard mirrors to tow mirrors?
The options that are on the replacement mirrors will need to match the options that came with your original mirrors. If you would like to upgrade from your original options, we offer an exclusive line of Trail Ridge mirrors for Trucks and SUVs. To verify compatibility before purchasing, please check the "Vehicle Fit" section on the Product Listing for your vehicle.
Questions about headlights
Are these headlights made of glass or plastic?
Our lighting is made to match the material of the original part. If your original headlights were plastic, our replacements are also plastic. If your original headlights were glass, then our replacements are also made of glass.
Questions about kits
Can I buy parts from a kit separately, but still get the kit price?
We can only offer kit pricing when the entire kit ships together in one package. This greatly reduces the cost of shipping, lowering the overall cost for you.
Questions about carpets
What color carpet will match my car?
Our website will show the closest available options that came stock for your vehicle. Over the years, sunlight will lighten the color of your carpet, so you will want to match your replacement carpet to something that has not been in direct light (usually under your seat or door sill plate is a good place to check). We can also send free samples to you to match up to your vehicle.
How long is the carpet delivery time?
Carpets usually arrive about a week from the time the order has been placed. Tracking info is usually emailed within 2-3 days from the time your order. Since these are made to order, we unfortunately cannot expedite shipping.
Do these carpets come ready to install?
While the carpet will come pre-molded to the factory floor plan, it will not include any cuts. You will need to trim any excess around the edges and make slits for shifters, seats, and belts. We recommend using your old carpet as a template, to make sure cuts are made correctly.
Since the carpet comes rolled up for easier shipping, it will need to rest outside of the box for at least 24 hours. This will allow the carpet to regain most of its shape prior to installation.
Does the carpet come with padding?
The amount of padding may differ from the stock carpet, but these carpets will come with padding under the foot wells. You may choose to reuse some of your old padding and the carpet will accept up to a 1/2 inch of additional padding underneath before it begins to cause installation issues.
