Return, Replace or Cancel
- Use this form for fast and easy returns, replacements (including warranty replacements) and order cancellations.
- Note - For exchanges, you must submit a return using the login below, and then submit a new order for the part you need.
- Once you enter the info below you will be emailed a link with instructions.
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FAQs
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All items sold by 1A Auto come with a 60-day satisfaction guarantee. If for any reason you are not satisfied with a product you purchased, you can start a return using this form. After 60 days, a returned item is no longer eligible for a refund.
A returned item must be in new, uninstalled condition to receive a refund. An installed item is not eligible for a refund. If an installed item appears defective and is covered by our limited lifetime warranty, it may be eligible for a replacement of the original.
1A Auto offers a limited lifetime warranty on most of the items we sell. Some items, such as brakes and windshield wipers, have limited warranties. Warranties are listed with product information for each item on our website.
All warranties begin on the date of purchase and apply only to the original purchaser. If an item fails during intended use before its warranty expiration, it can be exchanged for a new replacement of the original item.
Warranties cover only the cost of the item and do not cover any damage, labor, return shipping costs, or any other inconveniences incurred. An item that has been installed is not eligible to be returned for a refund but may be eligible for a replacement of the original item.
For a new replacement item to be covered under warranty, the failed item it is replacing must be returned to 1A Auto within 60 days of receiving return instructions.
An item must meet one of the following conditions and be returned within 60 days from the date of purchase to be eligible for a return:
- The item received was incorrect
- The item was unintentionally purchased
- The item is no longer needed
- The item arrived damaged
- The item has a defect(s)
- The item failed during intended use under warranty
- The item does not fit your vehicle
- 1A Auto is not responsible for any damage, labor, return shipping costs, or any other inconveniences incurred.
Refunds take 3-5 business days to be processed and show in your account after we have received the item back at our fulfillment center.
If you ordered through Amazon, Ebay or another marketplace your item must be returned through them.
